Shipping and Delivery

Here are some relevant details that you need to know about our delivery policies:

1. We offer free delivery on all orders above ₹2000 across India. (For orders under ₹2000 there is a small shipping charge)
2. Depending on the location, the products are likely to be delivered to you within 5-7 days of the order placement
3. In case any unforeseen delay occurs, we will be sure to notify you of this as soon as possible
4. The pin-code provided for Cash on Delivery should be in the serviceable area. If not, an online payment has to be made.
5. For Cash On Delivery, you cannot open the box without making the payment at the time of delivery.
6. If the product is open while delivering, do not accept the order and follow the steps as mentioned in our Return policy exception.
7. No credit/debit cards are accepted in Cash on Delivery.
8. If you wish to reject a Cash On Delivery order (provided it is not opened by you), then you will be charged Rs.150 as return shipping charges by jharokhastore.com

In case you have questions that haven’t been answered by us here, please feel free to send your queries in to support@jharokhastore.com and we’ll be happy to answer them

Shipping & Handling

Once you place your order, there’s a lot that happens behind the scenes to make sure that your order reaches you quickly and exactly as you had hoped! We’re going to try and answer some of the questions most frequently asked to us about shipping and handling:

When will my order ship?

Orders are usually processed within 1-2 business days (i.e. Monday – Friday) and delivered between 5-7 days. This is our standard shipping policy but in case any unforeseen circumstance occurs, we will be sure to notify you of the same. 

In case you simply can’t wait to receive your Jharokha Store product and need to know exactly when you will receive it, please email us at support@jharokhastore.com, and we’ll try and share this information with you.

Through what carrier do you ship?

We only work with well-reputed and trusted courier service providers. This is our way of ensuring that our products not only reach you in the fastest possible time, but also, in perfect condition. You will also be notified when your parcel is out for delivery in your local area. We also provide you with the option of tracking your delivery.

Will I be notified before delivering the shipment? 

We will send you an e-mail and SMS when your parcel is out for delivery in your local area. On your behalf, we stay connected to the delivery company to ensure that the product/s reaches you as promised.

We understand that issues with delivery can sometimes be unique and not addressed by standard shipping and handling policies. In case you are facing a unique situation that needs our help, please don't hesitate to contact us at support@jharokhastore.com and we’ll do our best to help!